We appoint JiFee as our preferred logistic partner to handle all our deliveries within Singapore.

You may track your order delivery status here https://www.jifee.io/ 

You may also contact JiFee directly should you encounter any delivery issues. 

Receiving Your Order

All orders must be signed. Please ensure there is someone available at the delivery address to sign for the delivery.

Lost/Stolen Parcel

Toys"R"Us is not liable for any lost and stolen parcels during delivery.

What if no one is available to sign for the delivery?

If you are not home to accept delivery our couriers will leave an attempted delivery slip behind. Different couriers will manage the subsequent delivery differently. It will usually be in the following depending on the courier used:

• Arrange re-delivery of order within 7 working days
• Only 2 re-delivery attempts will be made